⚖️ General Principles

🎯 Our Commitment

Refunds are handled with fairness, keeping in mind both customer satisfaction and business sustainability.

Key Principles:

  • All refund requests must comply with the eligibility conditions listed below
  • By using our services, you agree to this Refund Policy in addition to our Terms & Conditions and Privacy Policy
  • We prioritize transparency and fairness in every transaction
  • Each case is reviewed individually to ensure customer satisfaction

✅ Refund Eligibility

Refunds may be applicable under the following conditions:

Subscription Plans

✅ Full Refund Available:
  • Cancel within 7 days of purchase
  • Provided you have not accessed or downloaded premium content extensively
⚠️ After 7 Days:
  • No full refunds will be issued
  • Partial refunds may be considered on a case-to-case basis
  • Renewal payments are non-refundable, but you can turn off auto-renewal anytime

Mentorship Sessions

✅ Refunds Allowed If:
  • The mentor cancels or reschedules and no suitable alternative is provided
  • You cancel at least 48 hours before the scheduled session
❌ No Refunds If:
  • You fail to attend the session without notice
  • You cancel less than 48 hours before the session

Business Setup Assistance

✅ Refunds Possible:
  • Only if services have not yet started
❌ No Refunds Once:
  • Our team has begun working on your business setup
  • Documentation or execution has started
  • Resources and time are already invested

Digital Products

❌ Non-Refundable:
  • Digital products are non-refundable once downloaded, accessed, or delivered
🛠️ Technical Issues:

In case of technical issues (e.g., file not opening, wrong product received), contact support@abcentrepreneurs.com, and we will either fix the issue or provide a replacement.

⚙️ Refund Process

📝 Step-by-Step Process

  1. Send an email to refunds@abcentrepreneurs.com (or use our Help Center form)
  2. Include the following information:
    • Full Name
    • Registered Email ID
    • Order ID / Transaction Reference
    • Reason for refund request
  3. Our support team will review your request within 5-7 business days
  4. If approved, the refund will be processed to your original payment method within 7-14 working days (depending on your bank/payment gateway)

⏰ Processing Times

  • Review Time: 5-7 business days
  • Processing Time: 7-14 working days after approval
  • Bank Processing: May vary depending on your bank or payment gateway

🚫 Non-Refundable Situations

❌ Refunds Will NOT be Granted If:

  • You changed your mind after using/accessing services
  • Services were partially delivered, and you decide to discontinue midway
  • Discounted, promotional, or bundled offers were purchased (unless legally required)
  • Violation of our Terms & Conditions led to suspension or termination of your account

⚠️ Important Notes

  • Change of mind is not a valid reason for refund
  • Promotional prices and special offers have different refund terms
  • Account violations may result in forfeiture of refund rights

⚖️ Dispute Resolution

🤝 Fair Resolution Process

  • If you are unsatisfied with our decision, you may escalate the issue to complaint@abcentrepreneurs.com
  • We are committed to resolving refund-related disputes fairly and quickly
  • Each escalation is reviewed by our senior team members
  • We aim to resolve disputes within 7-10 business days

Escalation Process:

  1. First contact our regular support team
  2. If unsatisfied, escalate to complaint@abcentrepreneurs.com
  3. Provide all previous correspondence
  4. Explain why you believe the decision should be reconsidered

📞 Contact Us for Refunds

For refund-related queries, please reach us through the following channels:

Refund Requests
refunds@abcentrepreneurs.com
General Support
support@abcentrepreneurs.com
Complaint Escalation
complaint@abcentrepreneurs.com
WhatsApp Support
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Response Times:

  • Refund Requests: 5-7 business days
  • General Support: 24-48 hours
  • WhatsApp Community: Usually instant